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Frequently asked questions

Straight answers, no fine print.

Everything closers ask before learning more about CoachMode. If your question is not here, email support@getcoachmode.com — a human reads every message.

The plan & portal

How much does CoachMode cost?

CoachMode Core is $199/mo. CoachMode Pro is $399/mo. Both plans start with a free 5-day trial. Core includes 1 hour of AI role-play during the trial; Pro includes 3 hours. Monthly hours start with your first payment.

Is CoachMode still an app?

Yes. CoachMode is a Mac and Windows app for practice and live call support. Your online portal brings setup, call reviews, after-call coaching, and progress tracking together.

What can I do in the online portal?

Complete setup, manage your profiles, review calls and transcripts, see coaching feedback, and follow your coaching score over time. Open Account & billing in the portal to manage your subscription.

How does role-play work on each plan?

CoachMode Core is $199/month with 5 hours of AI role-play every month. CoachMode Pro is $399/month with 30 hours each month and team accounts. Extra hours cost $10 each and never expire.

What does the free 5-day trial include?

Both plans start with a free 5-day trial. Core includes 1 hour of AI role-play during the trial; Pro includes 3 hours. Monthly hours start with your first payment.

Do unused role-play hours roll over?

Included monthly hours reset each month and do not roll over. Purchased hours never expire. Your included hours are used first, then your purchased hours. Extra hours cost $10/hr on either plan.

When do upgrades and downgrades take effect?

Paid-plan upgrades take effect immediately: you pay only the difference for the rest of the month and receive 30 role-play hours right away. During a free trial, upgrading does not charge you; trial allowances apply until your first payment starts the monthly hours. Downgrades take effect at the end of your billing period, with no refund. You keep this month’s included hours until then.

What happens to existing $199 customers?

CoachMode Core is $199/month with 5 hours of role-play every month. Upgrade in Account & billing for 30 hours each month and team accounts. Extra hours are $10 each on either plan.

What happens to included hours if a plan payment is refunded?

If a plan payment is refunded or charged back, the included role-play hours from that payment are removed.

CoachMode Pro

Team accounts, explained.

Which plans include team accounts?

Team accounts are available on CoachMode Pro only. Your Pro account is $399/month, and each added rep is $399/month on your bill. A team can have up to 50 reps.

How does billing work when I add a rep?

A rep is $399/month, added to the manager’s bill. Add a rep mid-month and you pay only for the rest of that month. During the manager’s free trial, adding reps costs nothing until the trial ends. Each Pro account gets 3 role-play hours during the trial; monthly hours start with the first payment.

What does each rep get?

Each rep gets the full CoachMode Pro experience: live coaching in the desktop app, call reviews and grades, their own portal login, and their own 30 hours of AI role-play every month. They get 3 role-play hours during a free trial. They do not need a card or separate billing because the manager pays for their seat.

How do reps join my team?

Enter the rep’s email on the Team page. They receive an email invite, set their own password, then download the app and sign in. You can resend an invite at any time. An email that already has its own CoachMode account cannot be added to a team.

What can a manager see in a rep’s account?

The team dashboard shows totals for calls, average score, talk time, and role-play time and sessions. Each rep’s row also shows practice score and last call. Filter by today, 7 days, 30 days, or all time. The Showing dropdown opens a rep’s dashboard, every call recap and grade, contacts and what was learned on each call, and role-play sessions with scores and coaching. This view is read-only: managers cannot change anything in the rep’s account.

How do shared scripts work?

Every rep starts with a copy of the manager’s call profiles: offer, script, and objection handlers. Rep editing is off by default, and the manager’s changes reach every rep automatically. With editing turned on, reps can adjust their own copy and reset it to the manager’s version at any time.

What happens when I remove a rep or cancel my plan?

A removed rep loses access immediately. Their seat comes off the next bill, with no refund for the rest of the current month. If the manager cancels, rep access ends when the manager’s access ends.

The product

What is CoachMode?

An AI sales coach for high-ticket closers. It helps you roleplay before calls, generate scripts from your company info and talk tracks, get live objection handling during calls, and debrief afterward with notes that can be saved and pushed to your CRM.

Can I roleplay sales calls inside CoachMode?

Yes. CoachMode Core includes 5 hours of AI role-play every month. CoachMode Pro includes 30 hours each month. Extra hours are $10/hr on either plan. You can practice complete calls, specific objections, or random objections with an AI buyer. It can create buyer profiles so you have to discover the buyer's pain, situation, and decision process instead of just practicing canned responses.

Does the AI learn from my real calls?

CoachMode is designed to become more useful as you run more real calls through it. Those conversations help the system reflect your actual selling style, common objections, and talk tracks so roleplay and coaching feel less generic over time.

Can CoachMode generate a script for my product?

Yes. Add your company profile, product information, extra context, and any talk tracks you already use. CoachMode can turn that into a sales script for your offer so you are not starting from a blank page.

Will it distract me on the call?

The opposite. It's built to be read in a glance — one move at a time, never a wall of text. Most closers report feeling more present, because the fear of the next objection is gone.

Can the prospect see or hear it?

No. It's a silent display on your screen only. Nothing touches the call itself, no bot joins the meeting. They just experience a sharper, calmer you.

Is this just ChatGPT with a new coat of paint?

No. It runs a real, proven closing methodology — and you add your scripts and objection responses through the online portal, so it coaches your playbook, not generic advice. The AI is just how the right move reaches your screen fast enough to use.

I don't have scripts. Is that a problem?

No. CoachMode can generate scripts from your company profile, offer details, added context, and any rough talk tracks you have. If you already have scripts, it can use those too.

What happens after a call?

CoachMode summarizes the call, debriefs what you did well and what needs work, saves the call notes, and can push everything to your CRM so follow-up does not depend on memory.

Compatibility & setup

Does it work on Mac and PC?

Yes — CoachMode is a native desktop app for both macOS and Windows. Your online portal guides you through setup and app installation.

Does it work with Zoom, Google Meet, and Microsoft Teams?

Yes, all three. It sits beside the call — no integrations to configure, nothing joins the meeting.

I sell over the phone, not video. Can CoachMode still fit?

Yes — tell us about your setup. CoachMode is built around live selling moments, whether those happen on video or phone-based workflows.

How long does setup take?

Follow the setup checklist in your online portal to install the app and add your company profile, scripts, and objection responses. Setup is self-service and available online whenever you are ready.

Access & fit

How do I start the free trial?

Open the online portal to create your account and start your free 5-day trial. Complete setup online, install the app, and try CoachMode on your own calls. After the trial, CoachMode Core is $199/mo or CoachMode Pro is $399/mo. AI role-play: 5 hrs/mo with Core, 30 hrs/mo with Pro. Extra hours: $10/hr.

Who is CoachMode best for?

High-ticket closers, founders, sales reps, coaches, consultants, agencies, course sellers, and B2B software teams that rely on live conversations to close revenue.

Who is it not for?

It is not built for low-ticket checkout businesses, people who are not actively taking sales calls, or anyone looking for a generic notetaker.

Can it work for a sales team?

Yes. The core value is consistent live guidance during calls and cleaner feedback after calls, which can help teams coach from the same playbook.

Privacy

What happens to my call audio?

Audio is transcribed in real time to power the live coaching, and the transcript drives your recap and grade. Your calls are your business — nothing is shared, and nothing is visible to anyone but you.

Do I need to tell my prospect about it?

Call-recording and consent laws vary by state and country, and it's your responsibility to comply with the ones that apply to your calls — the same as any call-recording or notetaking tool.

Question answered? Good.

If CoachMode sounds relevant to your calls, tell us what you sell and where your conversations are getting stuck.